How to Order

Here is a step-by-step guide on how to order:

*BROWSE by clicking the SHOP button beside the Photos on our Timeline. When you have decided what items you like, proceed to the next step.

*PERSONALIZE by typing the information in the CUSTOMIZE YOUR ITEM section of the page. Please check for typo errors before proceeding to the next step. This is very crucial since we don’t want you to receive an item that has wrong information.

Don’t forget to change order quantity if you want to get more than 1 piece of the item.

*ADD TO BAG once you have checked what you have written. If the item is in stock, it will automatically be added to your SHOPPING BAG, which is at the upper right portion of the website. You can also just drag and drop the item into the shopping bag.

*CHECK YOUR ORDER before checking out. Once you click the SHOPPING BAG, you will be directed to the summary of your orders. From this page, you may edit your orders by changing the quantities and removing an item. You may continue shopping or proceed to checkout.

*CHECK YOUR ORDER before checking out. Once you click the SHOPPING BAG, you will be directed to the summary of your orders. From this page, you may edit your orders by changing the quantities and removing an item. You may continue shopping or proceed to checkout.

*CHECK OUT and you will be asked to put your billing and shipping address.

*BILLING AND SHIPPING ADDRESSES need to be filled in. If the addresses are one and the same, simply check the box that says same shipping/billing address. Don’t forget to provide a mobile number for faster communication.

*DELIVERY METHOD will have to be chosen before you pay.

*PAY by clicking the Continue button.

*ORDER CONFIRMATION button will direct you to the following:

  1. PAYPAL or CREDIT CARD PAYMENT : You will be directed to the Paypal Secure Website to complete the payment process. NOTE: You don’t need a Paypal account to pay with your credit card. You may sign in as a guest on Paypal.
  2. BANK DEPOSIT : You will be given bank details. It will also be included in your INVOICE.
  3. PURCHASE YOUR GIFT CERTIFICATE : Click this if you are buying a gift certificate.
  4. CLAIM YOUR GIFT: This is for those who are claiming their gift certificates. Please don’t forget to put in the voucher code.

*EMAIL US YOUR BANK DEPOSIT SLIP  so we can start personalizing your products.If you pay through Paypal, the payment gateway will automatically alert us about your payment. You don’t need to inform us that you have paid.

For bank deposits, however, we need you to email us with the deposit slip. You may also send us an SMS at 0917-4651188 with your name if you are in a hurry to get your order.

 

What kind of payments do you accept?
We accept several forms of payment including:

Credit Card Payment:

  • Visa
  • Mastercard
  • PayPal

Bank Payment:

  • China Bank
  • BPI
  • BDO

 

Is it safe to enter my personal information on this site?
Yes, it certainly is. All of your personal details including billing information as well as the stars’ personalization data are collected through our secure shopping cart and encrypted for safe transmission to us. We will not share or sell your information to anyone.

What is your return policy?
Due to the personalized nature of our products, all sales are final.
We will accept returns or refunds in the case of manufacturing defect or a production error on our part. If you believe your product has not arrived in full working order, please email us at kidstarmaker@gmail.com for assistance. If it is determined that the malfunction was caused during our production of the item, we will either replace your product.

For any concern or additional questions, please send us a quick message and we will respond to you within 24 hours. Or you may also email us at kidstarmaker@gmail.com
Thank you!